GE EDW4000 Series - Manual (Page 11)

Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Before you call for service…
www.GEAppliances.com
Problem Possible Causes What To Do
Control panel lights go off Time too long between • Each pad must be touched within 30 seconds of the others.
when you’re setting controls touching of selected pads To relight, touch any pad again, or unlock and relatch door.
Noise Some of the sounds you’ll • Detergent cup opening.
hear are normal
• The motor stopping during the drying period.
• Water draining out of the tub immediately after you
touch START/RESET pad.
Utensils are not secure in the • Make sure everything is secured in dishwasher.
rack or something small has
dropped into the rack
Motor hums • Dishwasher has not been used on a regular basis. If you
do not use your dishwasher often, set it to fill and pump
out once every week. This will help keep the seal moist.
Detergent left in Dishes are blocking the • Reposition the dishes.
dispenser cups detergent cups
Water standing in This is normal • A small amount of clean water around the outlet on the
the bottom of the tub tub bottom at the back of the tub keeps the water seal
lubricated.
Water won’t pump Drain is clogged • If you have an air gap, clean it.
out of the tub
• Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
• If the dishwasher drains into a disposer, run disposer clear.
Suds in the tub Correct detergent • Use only automatic dishwasher detergents to avoid sudsing.
wasn’t used Cascade ® , Cascade ® Complete and Electrasol ® Automatic
Dishwashing Detergents have been approved for use in all
GE dishwashers.
• To remove suds from the tub, open the dishwasher and let
suds evaporate. Add 1 gallon of cold water to the tub. Close
and latch the dishwasher. Pump out water by pressing the
START/RESET pad; then immediately press the START/RESET
pad again. Repeat if necessary.
Rinse agent • Always wipe up rinse agent spills immediately.
was spilled
Stained tub interior Detergent with • Some detergents contain colorant (pigment or dyes) that will
colorant was used discolor the tub interior with extended use. Check the detergent
cup for signs of any discoloration. If cup is discolored, change
to detergent without any colorant. Cascade
® , Cascade ® Complete
and Electrasol ® Automatic Dishwashing Detergents have been
approved for use in all GE dishwashers.
Some tomato-based • Use of the RINSE ONLY cycle (on some models) after adding
foods can stain the dish to the load can decrease the level of staining. GE
recommends Cascade
® Power Booster to help remove these
types of stains.
Dishes and flatware Low inlet water temperature • Make sure inlet water temperature is correct (see page 6).
not clean
Water pressure is temporarily low • Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Air gap is clogged • Clean the air gap.
Improper rack loading • Make sure large dishware does not block the detergent
dispenser or the wash arms.
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
11