Troubleshooting tips – GE GXSM01HWW User Manual

Page 2

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OPERATION

To receive filtered water, open the water supply.

CLEANING THE SYSTEM

Use a damp cloth and mild soap for cleaning. Do not use
harsh chemicals, detergents, abrasives, solvents or cleaning
fluids, since they will damage the system.

FILTER CARTRIDGE REPLACEMENT

Turn off the water to the filtration system.

Remove the filter housing by turning counterclockwise.
Be sure to support the shower pipe and the filter housing and base
during the filter removal to avoid damage to the system.

NOTE: Some water may drip from the system during filter cartridge
removal.

Pull the filter cartridge straight out of the housing and dispose.

Remove the label at the bottom of the new filter; insert new filter
cartridge into the filter base.

Put the housing back on the base by turning the housing clockwise
until it locks into place.

Slowly turn on the water and check for leaks.

6

5

4

3

2

1

O-ring

Filter base

Filter cartridge

Filter housing

O-ring

TROUBLESHOOTING TIPS

Problem

Possible Causes

What To Do

Shower filter unit won’t

Swivel collar not tight enough.

Tighten the swivel collar.

stay in position

Leaking around the

Missing gasket in tightening nut.

Use Teflon Tape on shower pipe threads.

shower pipe area

Swivel collar not tight enough.

Tighten the swivel collar.

Gasket not seated in the swivel

Make sure gasket is seated in the swivel collar, then tighten

collar.

the swivel collar.

Housing leaking

Filter housing not secured to

Make sure housing is securely attached to the base.

the base.

Missing O-ring on filter housing.

Return to the store.

Filter cartridge housing fits

Missing O-ring on replacement

Return to the store.

loosely to the base

filter.

Leaking around shower head

Missing gasket in shower.

Use Teflon Tape on shower filter threads.

Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.

Remove the label

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