GE 19 - Manual (Page 29)

29
Pr
oblem Solver
IF YOU NEED SERVICE
To obtain service, see the Consumer Services page.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy with
the service you receive, here are three steps to follow
for further help.
For Customers in the United States:
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In most
cases this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
For Customers in Canada:
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In most
cases this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
2645 Skymark Ave.,
Mississauga, Ontario
Canada L4W 4H2
PROBLEM POSSIBLE CAUSE
MOISTURE FORMS ON • Not unusual during periods of high humidity. To help prevent rust, wipe surface dry
CABINET SURFACE and make sure the power saver switch is not set at the POWER SAVER setting.
BETWEEN THE DOORS
• Move the power saver switch to the moisture setting.
MOISTURE COLLECTS • Too frequent or too long door openings.
INSIDE
• In humid weather, air carries moisture into refrigerator when doors are opened.
REFRIGERATOR HAS ODOR • Foods with strong odors should be tightly covered.
• Check for spoiled food.
• Interior needs cleaning. Refer to Care and Cleaning section.
• Defrost water drainage system needs cleaning.
• Keep open box of baking soda in refrigerator; replace every three months.
HOT AIR FROM BOTTOM • Normal air flow cooling motor. In the refrigeration process, it is normal that
OF REFRIGERATOR heat be expelled in the area under the refrigerator. Some floor coverings will
discolor at these normal and safe operating temperatures. Your floor covering
supplier should be consulted if you object to this discoloration.
FOOD FREEZING IN • Move the food away from the air vent (near the controls).
THE REFRIGERATOR
• Turn down the fresh food control.
ORANGE GLOW IN • An orange glow is sometimes seen in the freezer when the defrost heater is on.
THE FREEZER This is normal.
DOOR DOES NOT • Front rollers or legs need adjusting. See Rollers section.
CLOSE BY ITSELF