Mitel 8500 - Manual (Page 59)

Mitel ® 8500 Telephone User Guide – Issue 14, June 2010 Page 47
Troubleshooting
Troubleshooting
The following sections can help you solve problems that you may be experiencing with your
telephone. Troubleshooting topics include:
• Contact Information: Information about system administrator contacts.
• Troubleshooting Tips: Possible problems and methods to solve them.
Contact Information
Your system administrator can help you with items such as changing your settings or modifying
phone features. System administrator duties include:
• Adding new user accounts.
• Setting the date and time.
• Programming System Speed-Dial numbers.
• Making database changes, such as changing user names and extension numbers.
Contact your system administrator with questions that are not covered in this user guide. If you
need further assistance, you can find provider information on the
Mitel Web site
(www.mitel.com). All sales, service, and support are coordinated at the local level.
Troubleshooting Tips
The following table includes troubleshooting tips for phone and system features.
NOTE
You can often correct problems that you may be experiencing by resetting the
telephone to the default settings. See “Resetting the Telephone to the Default
Settings” on
page 13 .
Problem Possible Solution
The telephone is not working
properly. Contact your system administrator.
I cannot use one or more of the
features described in this guide. The feature may not be enabled. Contact your system
administrator for more information.
I cannot program System Speed-
Dial numbers. Your system administrator programs System Speed Dial
numbers.
I am experiencing audio problems
on my phone such as echo,
distorted sound, or choppiness. Contact your system administrator if you are having
audio problems.
I cannot use the local telephone
company star codes (for example,
*82, *69) when I press the
Outgoing button or use the
Outgoing Call access code (8)
when calling an external number. Rather than pressing the Outgoing button or 8 to access
an outside line, you must dial a Select Line Group
number before you can use the star codes. For example,
if your system is using the default Select Line Group
numbers, dial 92001 to access that line. After you have
dial tone, you can dial the star code and the number.
I cannot use the Agent Help,
Record-a-Call, or Station Monitor
feature. If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P call.
Contact your system administrator for more information.