Toubleshooting, Troubleshooting – Motorola SURFboard SBG6580 Series User Manual
Motorola SURFboard • User Guide
If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SBG6580 to its original factory settings if the gateway is not
functioning properly (using the reset button will remove custom settings, including
Parental Control, Firewall, and Advanced settings).
Power light is off
Check that the SBG6580 is properly plugged into the electrical
Check that the electrical outlet is working.
Press the RESET button on the rear panel.
Cannot send or
On the front panel, note the status of the icons and refer to
to identify the error. If you have
cable TV, check that the TV is working and the picture is clear. If you
cannot receive regular TV channels, the data service will not
Check the coaxial cable at the SBG6580 and wall outlet.
Hand-tighten if necessary.
Check the IP address. Follow the steps for verifying the IP address
for your system described in
provider if you need an IP address.
Check that the Ethernet cable is properly connected to the
SBG6580 and the computer.
If a device is connected via the Ethernet port, check the ONLINE
icon to verify connectivity.
Wireless client(s) cannot
send or receive data
Perform the first four checks in “Cannot send or receive data.”
Check the Security Mode setting on the Wireless Primary Network
If you enabled WPA and configured a passphrase on the SBG6580,
be sure each affected wireless client has the identical passphrase. If
this does not solve the problem, check whether the wireless client
If you enabled WEP and configured a key on the SBG6580, be sure
each affected wireless client has the identical WEP key. If this does
not solve the problem, check whether the client’s wireless adapter
supports the type of WEP key configured on the SBG6580.
To temporarily eliminate the Security Mode as a potential issue,
disable security using the HTML configuration pages.
After resolving your problem, be sure to re-enable wireless security.
On the Wireless Access Control Page, be sure the MAC address for
each affected wireless client is correctly listed.
transmission speed with
On the Wireless Primary Network Page, check whether the WPA
Encryption type is TKIP.
If all of your wireless clients support AES, change the WPA
Encryption to AES.