Motorola B801 - Manual (Page 51)

Help 51
My handset does not ring when I receive a call
• Make sure that the ringer is not turned off. Refer to the
section(s) on ringer selection in this user’s manual.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The handset may be too far from the telephone base.
• Charge the battery in the handset for at least 16 hours.
For optimum daily performance, return the handset to the
telephone base or charger when not in use.
• You may have too many extension phones on your
telephone line to allow all of them to ring simultaneously.
Try unplugging some of the other phones.
• The layout of your home or office might be limiting the
operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Test a working phone at the phone jack. If another phone
has the same problem, the problem is the phone jack.
Contact your local telephone company (charges may
apply).
• Other electronic products can cause interference with
your phone. Try installing your phone as far away as
possible from electronic devices such as television sets,
VCRs, or other telephones.
• Re-install the battery, and place the handset in the
telephone base. Wait for the handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
• Your line cord might be malfunctioning. Try installing a
new line cord.
My caller ID does not work
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must
use caller ID compatible equipment.