Mitel 5320 - Manual (Page 66)

Hunt Groups
Page 52 Mitel ® 5320/5330/5340 IP Phone User Guide – Issue 3, September 2009
Monitoring Calls
You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. inter-station Monitor stops if the hunt group member terminates,
transfers, or transfers the call. You can barge-in or “steal” monitored calls, as described in the
following sections. You can also record the call. See “Using Record-A-Call” on
page 38 for more
information about recording calls.
To use Station Monitor:
Dial 321 or press the SIL MONITOR menu button (5340 IP Phones only), and then enter
the extension number. MONITORING EXT <number> appears. Monitored hunt group
members may hear an “activation tone” when the feature is activated.
Using Barge-in
While monitoring a hunt group call, you can use Barge-in to join the call.
To barge-in to a hunt-group call:
Dial 386 or press the Barge-in menu button (5340 IP Phones only). BARGE-IN
PROGRESS appears.
Stealing Hunt Group Calls
While monitoring a hunt group call, you can “steal” the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.
To steal a hunt group call:
Dial 387 or press the STEAL menu button (5340 IP Phones only). CALL STOLEN FROM
EXT <number> appears.