MACKIE SA1232Z - Manual (Page 8)

8 9
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
outside the United States can be obtained through local
dealers or distributors.
If your SA1232z needs service, please follow these
instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem in detail. They will ask
you all sorts of impertinent questions in the hope
of sorting out the problem. If it appears that the
SA1232z needs repair, you will be given a Service
Request Number. Have your loudspeaker’s serial
number ready. You must have a Service Request
Number before you can obtain service at a factory-
authorized service center.
3. Keep this user’s manual and the detachable line-
cord. We don’t need them to repair the loudspeaker.
4. Pack the loudspeaker in its original packaging,
including protective wrap, endcaps, and box. This
is VERY IMPORTANT.
When you call for the Service
Request Number, please let Tech Support know if
you need new packaging. Mackie is not responsible
for any damage that occurs due to non-factory
packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6. Write the Service Request Number in BIG
PRINT on top of the box. Product shipped with-
out the Service Request Number will be refused.
7. Tech Support will tell you where to ship the loud-
speaker for repair. We suggest insurance for all
forms of cartage.
8. We’ll try to fix the loudspeaker within five business
days. Once it is repaired, we’ll ship it back the same
way in which it was received. This paragraph does
not necessarily apply to non-warranty service.
Note: You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
CARE AND MAINTENANCE
Your Mackie loudspeakers will provide many years of
reliable service if you follow these guidelines:
Avoid exposing the loudspeakers to
moisture. If they are set up out-
doors, be sure they are under cover
if you expect rain.
• Avoid exposure to extreme cold (below freezing
temperatures). If you must operate the loud-
speakers in a cold environment, warm up the voice
coils slowly by sending a low-level signal through
them for about 15 minutes prior to high-power
operation.
• Use a slighty damp cloth with a mild soap solution
to clean the cabinets. Only do this when the power
is turned off. Avoid getting moisture into any of the
openings of the cabinet, particularly where the driv-
ers are located.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: [email protected]