ioSafe SoloPRO eSATA/USB 2.0 - Manual (Page 22)

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ioSafe Data Recovery Service
Terms and Conditions
As applicable during the Data Recovery Service period and upon validated
registration of an ioSafe (the Company) product on the Company's website
(www.iosafe.com), the Company or its contracted partner will assist the
original purchaser for one "data recovery event". The Company will attempt to
restore the lost data by employing one of the following ways:
The Company or its contracted partner will provide phone or email based
support to assist in recovering the data, or
The Company may pay for the disaster exposed product to be shipped back to
the Company's headquarters for data recovery. If data recovery is successful, a
replacement product will be loaded with the original data and shipped back to
the original user, or
At the discretion of the Company, if the data recovery by the Company is not
successful, the Company will pay up to $2,500 USD to a third-party data
recovery service of the Company's choice to extract the data. Any data
extracted will be loaded on a replacement product and shipped back to the
original user. The Company has the right to use a factory refurbished product
as the replacement product.