Troubleshooting – iHome iH3 User Manual

Page 9

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iH3 IB v1.fh10 1/10/07 3:33 PM Page 9

iH3 does not turn on

AC adaptor isn't plugged into a working wall socket
or not plugged into the power supply jack on back
of the unit

Plug the AC adaptor into a working wall socket and plug the
connector into the supply jack on the unit

iH3 requires a reset

If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:

a) remove iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use

iPod does not dock
properly

Using no or wrong iPod insert

Make sure the dock insert is the proper fit for your iPod
(see chart on page 1)

iPod didn’t install properly

Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.

Battery Low icon always
flashing

Batteries are weak

Replace with new batteries

Batteries were not installed properly

Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment

iPod does not respond
to the unit/iPod is
playing but no sound
comes out

iPod is not installed properly

Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.

Your iPod software is too old

Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download

iPod is locked up/plays but no sound
comes out

Check the volume setting. Make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for details. See
above for software upgrade information.
You may need to reset your iPod. To do so:
1. Toggle the Hold switch to hold position, then off.
2. Press and hold the Menu and center Select buttons at the same time until

Apple logo appears. You may need to repeat this step.

Using 1

st

or 2

nd

generation iPod, iPod Shuffle or

other devices.

iH3 cannot control those iPods or other devices.

iPod didn’t charge up

iPod is not installed properly

Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.

iPod is locked up/ frozen

iPod battery has problem

Please make sure your iPod is working properly before docking into the
unit. Please refer to your iPod manual for details.

No AM band radio
sound but others OK

AM loop antenna is not connected to the unit

Plug the AM loop antenna connector to the jack on the back of the unit

AM band radio is very
noisy

AM loop antenna isn’t located properly

Move the AM loop antenna away from the main unit/iPod and rotate it
for best reception

7

Troubleshooting

Solution

Symptom

Possible Problem

No sound from iH3

Volume is set too low on iH3

Make sure volume is turned up

Remote Control didn’t
work

Battery weak

Replace current battery with new battery

Remote Control is not pointed toward the
iH3 remote sensor

Point the Remote Control toward the iH3 remote sensor (to right of clock
display), move within 10 feet of the unit.

Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light

iH3/iPod performance is
erratic

The iH3 is reacting to external interference

iH3 doesn’t respond

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