IBM ILM300 - Manual (Page 23)

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed,
contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/, and click Support Phone List.