IBM System x3400 - Manual (Page 8)

An affordable dual-socket, dual- and quad-core SMP server
with high performance and data protection for small and
medium businesses
Please see the Legal Information section for important notices and information.
8
BladeCenter servers to automatically report hardware problems to IBM support, which can even dispatch
onsite service
7 if necessary to those customers entitled to onsite support under the terms of their warranty
or an IBM Maintenance Agreement. Electronic Service Agent resides on a server and provides electronic
support and problem management capabilities through a highly secure electronic dialogue between your
systems and IBM. It monitors networked servers for hardware errors and it can perform hardware and
software inventories and report inventory changes to IBM. All information sent to IBM is stored in a highly
secure database and used for improved problem determination.
Additional services include hardware warranty upgrades and factory-installed Product Customization
Services (PCS), such as asset tagging, hardware integration, software imaging and operating systems
personalization.
IBM offers extensive technical support by phone and via the Web. Support options include links to
forums/newsgroups, problem submission, online shopping support, service offerings, device drivers for all
IBM product lines, software downloads and even upcoming technical seminar worldwide schedules and
registration. Also available are remote installation, configuration and usage support for System x and
xSeries hardware and software, as well as onsite custom services to provide the level of expertise you
require.
Advanced Systems Management Capabilities
The x3400 has a high level of systems management capabilities that are well-suited to remote locations as
well as to stand-alone environments. Features include the Baseboard Management Controller
(BMC),
Automatic Server Restart, Wake on LAN ® support, PXE support, text console redirect, Predictive Failure
Analysis, IBM Director and support for an optional Remote Supervisor Adapter II SlimLine.
The BMC provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant
systems management. It provides a number of important system functions, including:
• Monitoring of system and battery voltage, system temperature, fans, power supplies, processor and
DIMM status
• Fan speed control
• Product ID and Family ID detection
• Highly secure remote power on/off
• System reset control
• NMI/SMI detection and generation
• System diagnostic LED control (power, HDD, activity, alerts, heartbeat)
• IPMI over LAN
• Serial Over LAN
• Proxy server support
• LAN messaging and alerting
• Text console redirection over LAN
• VLAN support
• Enhanced authentication and encryption algorithms (RMCP+, SHA-1, AES)
• Local update of BMC firmware
• Firmware firewall
• Support for IPMI v2.0 compliant management software (e.g., xCAT)
• Other mandatory and optional IPMI BMC functions
The BMC alerts IBM Director to anomalous environmental factors, such as voltage and thermal
conditions—even if the server has failed.
The x3400 also supports an optional IBM Remote Supervisor Adapter II SlimLine for additional systems
management capabilities, including:
• Predictive Failure Analysis for system fans
• Graphical console redirection over LAN
• Web-based out-of-band control
• Windows “blue screen” capture
• Remote virtual floppy and CD-ROM
• High-speed remote redirection of PCI video, keyboard and mouse
• SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol) support
Automatic Server Restart (ASR) helps reduce downtime by restarting the server automatically in the
event of a system lockup. ASR technology is a combination of hardware circuitry tied into the server’s
7 For onsite labor, IBM will attempt to diagnose and resolve the problem remotely before sending a technician.