Jens of Sweden MP-X User Manual
Page 19
39
EN
TROUBLESHOOTING
Q. The product does not power on.
A. The battery might be completely discharged. Connect the product to a USB port of your PC to see if
the power comes on.
Q. The power goes off automatically.
A. When paused, the unit will turn off automatically in 1 minute. Or if the battery is low, the device will
power off automatically. Please check the battery.
Q. There is no sound output.
A. Check if the volume level is set to “0”
Q. There is some noise during listening to the music by earphone.
A, Check if the earphone jack has any foreign matter on it.
A. If any part of the MP3, WMA ,OGG, ASF file is damaged, it may result in sound distortion or noise. Try
playing another music file to see if this is the cause of your problem.
Q. I can’t download a file.
A. Make sure that the USB cable has been properly connected.
Check if the OS of your PC is Windows 98. (For a Windows 98 system, you need to install a driver
separately. The driver is available at www.jensofsweden.com)
Q While playing, the beep sound occurs 3 times, and go to the next song.
A The file may be damaged or corrupted. Erase the file and check the source before reloading.