Viii. troubleshooting – GE 97863 GE USB 2.0 7 Port Desktop Hub User Manual

Page 11

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Hub Not Seen

Make sure you have installed all Windows

®

updates and patches pertaining to USB.

These are available on Microsoft’s

®

website.

Make sure all cables are properly connected.

Hub Not Working After Reboot

Unplug the uplink cable (and the AC adapter

cable if it is connected) from the hub. The up-

link cable is plugged into the “Upstream Port”

shown in section VI. Wait 2 seconds. Plug the

cable(s) back in.

Hub Not Seen on a laptop

USB 2.0 Hubs may not work on all laptops.

Try the hub on a desktop computer to confirm

functionality of the hub. If this works, contact

your computer dealer.

If you continue to experience problems contact

customer support at

www.jascoproducts.com.

VIII. Troubleshooting

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