Sony Z800i User Manual
Page 81
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81
Troubleshooting
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty or has not
been used for a long time.
Solution: It may take up to 30 minutes before the
battery icon appears on the screen.
Some menu options appear in grey
Possible cause: Grey text indicates a function that is
temporarily unavailable. A service is not activated,
or your subscription does not support the function.
Solution: Contact your network operator.
Possible cause: Since you cannot send themes,
pictures and sounds that are copyright-protected,
the
Send
menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause: The wrong language is set
in the phone.
Solution: Change the language.
I cannot turn on the phone
Possible cause: The battery is discharged.
Solution: Recharge the battery.
Solution: Make sure you attached the charger
correctly. Turn the phone on with the charger
attached. If the phone starts, restart the phone
with no charger attached.
I cannot charge the phone or battery
capacity is low
Possible cause: The charger is not properly
connected to the phone.
Solution: Make sure that the charger connector
clicks properly into place when connected. The
battery icon flashes when charging is in progress,
and stops when the battery is fully charged.
Possible cause: The battery connection is bad.
Solution: Remove the battery and clean the
connectors. You can use a soft brush, cloth or q-tip,
soaked with alcohol. Make sure that the battery
is completely dry before you put it back. Check that
the battery connectors in the phone are undamaged.
Possible cause: The battery is worn out and needs
to be replaced.
Solution: Try another battery and charger for the
same phone model, or visit your retailer and ask
them to verify if the battery and charger are
working properly.