Troubleshooting, Additional information, Picture – Sony BRAVIA KDL-32EX3xx User Manual

Page 39: Sound, Channels, General

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Additional Information

Troubleshooting

Check whether the 1 (standby) indicator is

flashing in red.

When it is flashing
The self-diagnosis function is activated.

Press 1 on the side of the TV to turn it off,

disconnect the mains lead, and inform your dealer or

Sony service centre.

If the red LED flashes 19 times, please switch off the

set and remove the faulty USB device.

If the red LED flashes 20 times, please switch off the

set and remove the faulty CAM device.

When it is not flashing
1
Check the items in the tables below.
2 If the problem still persists, have your TV

serviced by qualified service personnel.

z

• You can refer to the complete troubleshooting section in

the on-screen instruction manual.

• For further information, please contact Sony Customer

Information Centre at the address or telephone that
appears on the supplied guarantee.

Picture

No picture (screen is dark) and no sound
• Check the aerial/cable connection.

• Connect the TV to the mains, and press 1 on the side of

the TV.

• If the 1 (standby) indicator lights up in red, press "/1.

No picture or no menu information from
equipment connected to the scart connector
• Press

to display the connected equipment list, then

select the desired input.

• Check the connection between the optional equipment

and the TV.

Double images or ghosting
• Check the aerial/cable connection.

• Check the aerial location and direction.

Only snow and noise appear on the screen
• Check if the aerial is broken or bent.

• Check if the aerial has reached the end of its serviceable

life (three to five years in normal use, one to two years

at the seaside).

Picture or sound noise when viewing a TV
channel
• Adjust “AFT” (Automatic Fine Tuning) to obtain better

picture reception (page 29).

Some tiny black points and/or bright points
appear on the screen
• The picture of a display unit is composed of pixels. Tiny

black points and/or bright points (pixels) on the screen

do not indicate a malfunction.

No colour on programmes
• Select “Reset” (page 25).

No colour or irregular colour when viewing a
signal from the

COMPONENT IN sockets

• Check the connection of the

COMPONENT IN

sockets and check if each sockets are firmly seated in

their respective sockets.

Sound

No sound, but good picture
• Press 2 + or % (Mute).

• Check if the “Speaker” is set to “TV Speaker” (page 26).

• When using HDMI input with Super Audio CD or DVD-

Audio, DIGITAL AUDIO OUT (OPTICAL) may not

output audio signals.

Channels

The desired channel cannot be selected
• Switch between digital and analogue mode and select

the desired digital/analogue channel.

Some channels are blank
• Scrambled/Subscription only channel. Subscribe to the

pay TV service.

• Channel is used only for data (no picture or sound).

• Contact the broadcaster for transmission details.

Digital channels are not displayed
• Contact a local installer to find out if digital

transmissions are provided in your area.

• Upgrade to a higher gain aerial.

General

The TV turns off automatically (the TV enters
standby mode)
• Check if the “Sleep Timer” (page 26) or “Idle TV

Standby” (page 26) is activated.

• If no signal is received and no operation is performed in

the TV mode for 15 minutes, the TV automatically

switches to standby mode.

Distorted picture and/or sound
• Keep the TV away from electrical noise sources such as

cars, motorcycles, hair-dryers or optical equipment.

• When installing optional equipment, leave some space

between the optional equipment and the TV.

• Check the aerial/cable connection.

• Keep the aerial/cable TV cable away from other

connecting cables.

The remote does not function
• Replace the batteries.

HDMI equipment does not appear on “HDMI
Device List”
• Check that your equipment is compatible with control

for HDMI.

If “Store Display Mode: On” is displayed on the
screen
• Your TV is set to “Shop” mode. You need to set “Home”

for “Location” in the “Auto Start-up” procedure again

(page 7).

Not all channels are tuned
• Check support web site for cable provide information.

http://support.sony-europe.com/TV/DVBC

090ADD.fm Page 39 Tuesday, January 12, 2010 6:40 PM

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