Sprint Nextel 550 User Manual
Page 105
Section 3: Using the PCS Connection Card
3F: Troubleshooting Tips (Notebook PC)
99
Error: When Clicking the Keypad, Nothing Happens
Error: Not In Service
The PCS Connection Manager Software displays the message “Not in service”.
Error: Not able to prepare data services (Windows 98 and 2000)
The PCS Connection Manager Software displays the message “Unable to
prepare data services.”.
Possible Causes
Suggestions
•
KeyGuard is on.
•
Turn KeyGuard off. See page 74.
Possible Causes
Suggestions
Inadequate signal strength may occur
for any of these reasons:
a.
You are outside the Sprint
Nationwide PCS Network.
b.
Your antenna is not attached or is
pointed in the wrong direction.
c.
You may be inside a building or
near a structure that is causing
radio interference.
a.
Verify that you are within the Sprint
Nationwide PCS Network. Coverage maps
are available at
b.
Ensure your antenna is properly attached
and is perpendicular to the card. Re-orient
your antenna.
c.
Change your location.
Possible Causes
Suggestions
•
You need to perform the high-
security 128-bit upgrades required
for IOTA execution.
•
Perform upgrades as described in the
release notes. Upgrades may be
downloaded from:
Windows 98 upgrade to IE6 installation:
Windows 2000 High Encryption Pack: