Picture symptoms: tv program – Sony 40EX621 User Manual

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Troubleshooting

> Picture Symptoms: TV Program

Picture Symptoms: TV Program

You cannot receive any channels.
You cannot receive or select channels.
Some digital cable channels are not displayed.
Broadcast HD formats have poor quality.
Ghosting or double images appear.
Only snow noise or black picture appears on the screen.
Noisy picture.
Photo images appear small on the screen.
Photo images or folders take time to display.
Some channels are blank.
You cannot view digital channels.

You cannot receive any channels.

Check the antenna/cable connection.
Make sure the [Cable/Antenna] setting is correct for your TV signal source.
If using CATV STB, refer to its instruction manual for installation.

You cannot receive or select channels.

Perform [Auto Program] to add receivable channels that are not present in the TV’s memory.
To receive or select cable channels, make sure that signal type in the channel settings is set to

[Cable].
To receive or select channels by antenna, make sure signal type is set to [Antenna].

Some digital cable channels are not displayed.

Certain cable companies have limitations on the broadcast of digital cable channels. Check with

your cable company for more information.
The digital cable channel may be set to [Hidden] in [Show/Hide Channels].

Broadcast HD formats have poor quality.

Content and signal quality are regulated by the signal provider. Many HD channels and content

are actually upscaled versions of standard-definition broadcasts. The picture is affected by the

quality of the signal received, which varies between channel and program.

Ghosting or double images appear.

Check cable or antenna connections.
Check the antenna location and direction.

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