Contacting sony, Troubleshooting, Contacting sony troubleshooting – Sony KF-42WE620 User Manual

Page 82

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Other Information

82

KF-42/50WE620

2-108-981-13 (1)

Contacting Sony

If, after reading these operating instructions, you have additional
questions related to the use of your Sony television, please call our
Customer Information Services Center at 1-800-222-SONY (7669) (US
residents only) or 1-877-899-SONY (7669) (Canadian residents only).

Troubleshooting

Twin View

Problem

Possible Remedies

I cannot get Twin View to work

❏

If you are using a cable box to unscramble all channels (as shown on page 32),
you cannot use the Twin View feature. This is because the cable box can
unscramble only one channel at a time.

❏

You can use Twin View to view a signal from a different source that is connected
to the LCD projection TV’s AUDIO/VIDEO IN jacks (such as a VCR or DVD
player) in the second window by pressing TV/VIDEO while in Twin View.

❏

Sources connected to the AUX, HD/DVD IN 5 and 6, DVI-HDTV IN 7 inputs
will display only in the left Twin View window.

There is no Twin View window,
or it is just static

❏

Be sure the Twin View window is set to a video input or channel that has a signal
airing.

❏

You might be tuned to a video input with nothing connected to it. Try cycling
through the video inputs by pressing TV/VIDEO.

Twin View cannot display
anything but TV channels

❏

Try cycling through the video inputs by pressing TV/VIDEO. Check that the
Video Label option is not set to Skip. (See the Setup Menu on page 74.)

Twin View displays the same
program in both windows

❏

Both Twin View windows might be set to the same channel. Try changing
channels in either window.

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