Sony HD100 - Manual (Page 91)

91
Ot
he
r Inf
o
rm
a
tio
n
Digital Satellite Receivers
SONY ELECTRONICS INC. (“SONY”) warrants this Product
against defects in material or workmanship as follows:
1. Labor: For a period of 90 days from the original date of
purchase, if the Product is determined to be defective, SONY
will repair or replace the Product at no charge. After this 90
day period, you must pay for all labor charges.
2. Parts: For a period of one year from the original date of
purchase, SONY will supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any
replacements will be warranted for the longer of the
remainder of the original warranty period or 90 days from the
installation of the parts by a SONY authorized DIRECTV
System installer or facility.
To obtain warranty service:
– If the Product was installed by a SONY authorized
DIRECTV System installer, contact that installer for
instructions.
– If the Product was not installed by a SONY authorized
DIRECTV System installer, you must take the Product or
deliver the Product in either its original packaging or
packaging affording an equal degree of protection (with
freight prepaid), to a SONY authorized DIRECTV System
service facility. To locate the closest such facility, please call
the telephone number listed below.
This warranty does not cover customer instruction, installation, set
up adjustments or signal reception problems. This warranty does
not cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification of, or
to any part of the Product. This warranty does not cover improper
installation (if not installed by a SONY authorized DIRECTV
System installer), loss of use of the Product, or wasted
programming charges due to Product malfunction. This warranty
does not cover damage due to improper operation or maintenance,
connection to improper voltage supply, or attempted repair by
anyone other than a facility authorized by SONY to service the
Product. This warranty does not cover Products sold AS IS or
WITH ALL FAULTS. This warranty is valid only in the United
States. Proof of purchase in the form of a bill of sale or receipted
invoice which is evidence that the Product is within the Warranty
period must be presented to obtain warranty service.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or allow limitations on how long an implied warranty
lasts, so the above limitations or exclusions may not apply to you.
In addition, if you enter into a service contract with the SONY
Partnership within 90 days of the date of sale, the limitation on
how long an implied warranty lasts does not apply to you. This
warranty gives you specific legal rights, and you may have other
rights which vary from state to state.
For your convenience, SONY ELECTRONICS INC. has established
telephone numbers for frequently asked questions:
For assistance with installation, contact the dealer from whom you
purchased your Digital Satellite Receiver.
For product information or operation, for service assistance or for
resolution of a service problem, call:
SONY SATELLITE SYSTEM INFORMATION CENTER
1-800-838-SONY (7669)
For an accessory or part not available from your authorized dealer,
call:
1-800-488-SONY (7669)
About Sony Customer Support
Every DIRECTV System manufactured by Sony comes with Sony’s
Express Support at no charge to you. In the event of a system
failure, our Express Support Program can have a replacement
receiver on its way to you via overnight Federal Express (for calls
Monday-Friday until 7:30 pm Eastern Time; Saturday delivery
depends upon zip code). All it takes is a valid credit card to cover
a security deposit, and Sony will pay freight in both directions.
Our Express Support continues with our 800 number, staffed by
dedicated technical representatives who can answer questions on
dealer locations, system operation, installation, hookup,
accessories, and how to get the most out of your home
entertainment system. Sony’s Express Support program: another
expression of our commitment to excellence in customer service.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT. IN NO EVENT SHALL SONY BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER ARISING OUT OF THE USE OR INABILITY
TO USE THE PRODUCT. UNDER NO CIRCUMSTANCES
SHALL SONY’S LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO
THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY.
Limited Warranty