Sony Cyber-shot DSC-H9 - Manual (Page 119)

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Troubleshooting
You do not know if the OS of your computer is compatible with the camera.
• Check “Recommended computer environment” on page 89 for Windows, and page 105 for
Macintosh.
“Memory Stick PRO Duo” is not recognized by a computer with a “Memory
Stick” slot.
• Check that the computer and the Memory Stick Reader/Writer support “Memory Stick PRO
Duo”. Users of computers and Memory Stick Readers/Writers made by manufacturers other
than Sony should contact those manufacturers.
• If “Memory Stick PRO Duo” is not supported, connect the camera to the computer (pages 92
and 105). The computer recognizes the “Memory Stick PRO Duo”.
Your computer does not recognize your camera.
• Turn on the camera.
• When the battery level is low, install the charged battery pack or use the AC adaptor (not
supplied) (page 91).
• Set [USB Connect] to [Mass Storage] (page 76).
• Use the cable for multi-use terminal (supplied) (page 92).
• Disconnect the cable for multi-use terminal from both the computer and the camera, and
connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 92).
• The software (supplied) is not installed. Install the software (page 90).
• Your computer does not properly recognize the device because you connected the camera and
your computer with the cable for multi-use terminal before you install the software (supplied).
Delete the erroneously recognized device from your computer, then install the USB driver
(see the next item).
The “Removable disk” icon does not appear on the computer screen when you
connect your computer to the camera.
• Follow the procedure below to install the USB driver again. The following procedure is for a
Windows computer.
1 Right-click [My Computer] to display the menu, then click [Properties].
The “System Properties” screen appears.
2 Click [Hardware] t [Device Manager].
The “Device Manager” appears.
3 Right-click [ Sony DSC], then click [Uninstall] t [OK].
The device is deleted.
4 Install the software (page 90).
A USB driver is also installed.
Computers