Troubleshooting, Battery pack and power – Sony Cyber-shot 4-162-397-11(1) User Manual
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Troubleshooting
If you experience trouble with the camera, try the following solutions.
Be aware that by sending the camera for repair, you give consent that the contents of the internal
memory, music files may be checked.
Cannot insert the battery pack.
• Insert the battery pack correctly by pushing the battery eject lever.
Cannot turn on the camera.
• After inserting the battery pack into the camera, it may take a few moments for the camera to power
up.
• Insert the battery pack correctly.
• The battery pack is discharged. Insert a charged battery pack.
• Use a recommended battery pack.
The power turns off suddenly.
• Depending on the camera and battery temperature, the power may turn off automatically to protect
the camera. In this case, a message is displayed on the LCD screen before the power turns off.
• When [Power Save] is set to [Standard] or [Stamina], if you do not operate the camera for a certain
period of time while the power is on, the camera turns off automatically to prevent wearing down the
battery pack. Turn on the camera again.
1
Check the items on pages 117 to 124.
If a code such as “C/E:ss:ss” appears on the screen, see
page 125.
2
Remove the battery pack, wait for about one minute, re-insert
the battery pack, then turn on the power.
3
Initialize the settings (page 89).
4
Consult your Sony dealer or local authorized Sony service
facility.
Additional information on this product and answers to frequently asked questions can
be found at our Customer Support Website.
Battery pack and power