Consultation hold, Retrieving calls held at another station, Transferring calls – Samsung ITP-5107SIP User Manual
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If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
•
Press the TRANSFER button; you will receive transfer dial tone. Your call is
placed on transfer hold.
•
Dial the extension number.
•
Consult with the internal party.
•
Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the DROP button.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button with the
red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
•
While on a call, press the TRANSFER button and dial an extension number or
group number. Your call is automatically put on transfer hold. OR
Press a DSS button or station group button. Your call is automatically put on
transfer hold.
•
Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and hang up.
If the transfer is refused, you will be reconnected to the outside line when the
called station hangs up or you can press TRANSFER to return to the outside
party. If you wish to send the call to another extension without waiting for the
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