Sony DVDRW DRIVE VGP-DDRW4 - Manual (Page 28)

28
Troubleshooting
If a problem occurs during operation of the unit, refer to the information
provided in this section and in your Sony personal computer
documentation. If the problem persists, consult your nearest Sony dealer.
For contact information, see “Getting Help” on page 25. Also refer to the
manuals provided with your personal computer.
Symptom Cause/Remedy
Tray does not open
when the eject button
on the unit is pressed.
Tray does not open
when the eject button
in a software
application is clicked.
Tray is not locked.
Tray locks and then
opens again.
c Make sure that the AC adapter and i.LINK cable are
connected correctly, and that the personal computer is
turned on.
c In some cases, the tray does not open when the eject
button is pressed. For information on how to remove the
disc, see “Removing a disc” on page 17 and “Help” of
your writing software or DVD playback software installed
on your personal computer.
c The software may be inhibiting disc access. For
information on how to remove the disc, see “Removing a
disc” on page 17 and “Help” of your writing software or
DVD playback software installed on your personal
computer.
c Push tray in fully.
c Make sure that the disc is inserted with the label side
facing up.
c The disc or lens may be dirty. Clean as described on page
25.
c The disc may be damaged. To confirm that the drive is not
malfunctioning, insert another disc.
c There may be condensation in the drive or on the disc.
Remove the disc and allow the unit to stand for
approximately one hour.