Kyocera K112 User Manual
Page 39
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8
G
ETTING
H
ELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available to
you, such as call forwarding or voicemail.
For questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: [email protected]
Before requesting support, please try to reproduce
and isolate the problem. When you contact the
Customer Care Center, be ready to provide the
following information:
• The name of your service provider.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
To find the ESN:
a.
Remove the RUIM card cover.
b.
Locate the white label on the back of the
phone. Your phone’s 11-digit ESN begins
with “D” and is located on the label.
82--K5456-1EN.book Page 33 Thursday, November 6, 2003 5:16 PM