10 troubleshooting, 1 cannot connect to the scanner, Cannot connect to the scanner -2 – Konica Minolta BIZHUB PRO 1050E User Manual
Page 165: Chapter 10 troubleshooting
10
Troubleshooting
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bizhub PRO 1050/1050e Scanner
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Chapter 10
10
Troubleshooting
10.1
Cannot connect to the scanner
If an error message appears when attempting to access the scanner, perform
the following checks:
0 Consult your network administrator about your network settings.
1
Check whether the correct IP address of the scanner has been entered.
–
If the IP address is not correct, enter the correct one.
–
If the entered IP address is correct, go on to step 2.
2
From the DOS prompt of the PC you use, execute "ping" to the IP ad-
dress of the address to which a connection is made to check to see if
the connection is made properly.
–
To confirm the IP Address of the copier, contact your network ad-
ministrator.
e.g. : C:/>ping 192.168.0.1
–
If the ping test fails, check whether the copier's main power is
switched on, and also check the network cable for proper connec-
tion.
–
If the ping test is successful, go on to step 3.
3
Check whether the IP router is correctly set.
–
If it is not correctly set, set it correctly.
–
If there is no problem in IP router setup, go on to step 4.
4
Trace the routing to the scanner to check whether there are any error
conditions within the network.
–
If any error conditions are found, eliminate them.
–
If no error is found and yet the connection to the scanner cannot be
established, contact your service representative.