Kodak EX1011 - Manual (Page 41)

www.kodak.com/go/support 35
6
Troubleshooting and support
For step-by-step product support, visit www.kodak.com/go/digitalframesupport and
select Interactive Troubleshooting & Repairs.
Picture frame problems
Picture frame/computer communications
If... Try one or more of the following
Frame does not
turn on. ■ Make sure the power cable is securely connected ( page 4 ).
■ Make sure you are using the power cable that was included with
your frame.
■ Make sure the power switch on the frame is On ( page 6 ).
Remote control does
not function. ■ Check the battery in the remote.
■ Make sure the power switch on the frame is On ( page 6 ).
Frame does not
recognize memory
card. ■ Purchase a certified SD/MMC card.
■ Insert a card into the slot, then push to seat ( page 5 ).
Frame freezes up. ■ Use a paper clip or other slim object to press the recessed reset
button on the back of the frame (
page ii ).
If... Try one or more of the following
Cannot copy pictures to my
computer. ■ Make sure your computer is on.
■ Make sure the USB cable is securely connected ( page 15 ).
■ Make sure the power switch on the frame is On ( page 6 ). Cannot see my frame as a
removable drive.