13 g, Customer support, Etting – Kyocera Xcursion KX160B User Manual
Page 65
User Guide for the Kyocera Xcursion Phone
59
13 G
ETTING
H
ELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: [email protected]
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401. Customer support
phone numbers are also available in the
following countries.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
– To locate the ESN select
Menu
→
Phone Info
and
scroll down to ESN: for
the 11-digit number.
Argentina:
0-800-666-0052
Australia:
800-507-000
Brazil:
0-800-55-2362
Chile:
800-43-1212
Colombia:
01-800-700-1546
India:
Toll free:1-600-121214
Toll: 0124-284-5000
Mexico:
001-866-650-5103
New Zealand:
0-800-990-100
Panama:
001-800-201-1984
Peru:
0-800-51-934
Puerto Rico:
1-866-664-6443
Venezuela:
0-800-100-2640
82-N8671-1EN.book Page 59 Tuesday, October 4, 2005 3:49 PM