Logitech Harmony 1000 - Manual (Page 9)

User Manual Harmony 1000
Displaying Help on the Remote
From time to time when you select an Activity, the Activity may not work. This can happen when the
Harmony remote sends many infrared commands to set up all your devices for an Activity, but one or
more devices are not receiving some commands. The Harmony remote is then "out of sync" with your
devices (e.g. it thinks one of your devices is on, but it is actually off). Some of the reasons the Harmony
remote can become "out of sync" with your system are:
• Someone walks between the Harmony remote and your entertainment system while an Activity is
starting.
• You point your Harmony remote away from your system while an Activity is starting.
• There is an object blocking the line-of-sight between your Harmony remote and the system.
• You are very far away from your entertainment system.
You will need to use the Help button on your Harmony remote to resynchronize the remote with your
devices. Before the remote tries to resynchronize with your devices, ensure the cause of the problem has
been addressed.
Example
Remove all obstructions so that the entertainment devices can receive the infrared commands
from the Harmony remote.
Note: If your devices are no longer responding consistently to your Harmony remote, but were
doing so before, you may need to recharge the battery.
To resynchronize:
1. Press Help on the remote.
2. Answer the questions on the remote’s display by selecting Yes or No. If you answer no to any
question, the Harmony remote will resend the necessary command and ask you the same
question again.
When you are done, the Harmony remote will be synchronized with your devices again.
Types of Help Available
You can customize the Help button on your Harmony remote to provide one of the following types of help:
• Smart help
Asks questions about the devices that are on during a specific Activity.
• Full help
Asks questions about all the devices in your system.
Select Full help if you find devices aren’t being controlled the way you want them to and the help on the
remote is not asking you questions about these devices.
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