Using the documentation and diagnostic programs, Calling for service, Using – Lenovo 6396 User Manual
Page 51: Documentation, Diagnostic, Programs, Calling, Service
Using
the
documentation
and
diagnostic
programs
If
you
experience
a
problem
with
your
computer,
see
For
information
on
additional
resources
to
help
you
troubleshoot
your
computer
problem,
see
If
you
suspect
a
software
problem,
see
the
documentation,
including
README
files
and
online
help,
that
comes
with
the
operating
system
or
application
program.
Most
computers
come
with
a
set
of
diagnostic
programs
that
you
can
use
to
help
you
identify
hardware
problems.
For
instructions
on
using
the
diagnostic
programs,
see
Lenovo
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
http://www.lenovo.com/support/
and
follow
the
instructions.
Calling
for
service
During
the
warranty
period
you
can
get
help
and
information
by
telephone
through
the
Customer
Support
Center.
These
services
are
available
during
the
warranty
period:
v
Problem
determination
-
Trained
personnel
are
available
to
assist
you
with
determining
a
hardware
problem
and
deciding
what
action
is
necessary
to
fix
the
problem.
v
Hardware
repair
-
If
the
problem
is
caused
by
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
Change
management
-
There
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
These
items
are
not
covered
by
the
warranty.
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
non-warranted
Lenovo
parts
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
Refer
to
the
safety
and
warranty
information
that
is
provided
with
your
computer
for
a
complete
explanation
of
warranty
terms.
You
must
retain
your
proof
of
purchase
to
obtain
warranty
service.
For
a
list
of
service
and
support
phone
numbers
for
your
country
or
region,
go
to
http://www.lenovo.com/support/
and
click
Support
phone
list
or
refer
to
the
safety
and
warranty
information
provided
with
your
computer.
Note:
Phone
numbers
are
subject
to
change
without
notice.
If
the
number
for
your
country
or
region
is
not
provided,
contact
your
Lenovo
reseller
or
Lenovo
marketing
representative.
If
possible,
be
at
your
computer
when
you
call.
Have
the
following
information
available:
v
Machine
type
and
model
Chapter
9.
Getting
information,
help,
and
service
43