Table 4: auto-attendant xml instructions set – Linksys SPA9000 User Manual

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Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users
Configuring the Auto-Attendant

IP Telephony System

match

Upon a match between the user’s input and the dial plan, the
auto-attendant will transfer to the corresponding <case> and execute
the corresponding audio and/or action instructions. If the auto-attendant
cannot find a match in any of the <case> statements, it will perform the
<default> case.

<match >

<case input= “x”/>

<!--audio instruction (optional) -->
<!--action instruction (optional) -->

</case>
<case input= “#”/>

<!—audio instruction (optional) -->
<!--action instruction (optional) -->

</case>
<default>

<!—audio instruction (optional) -->
<!--action instruction (optional) -->

</default>

</match>

Action
Instructions

goto

The auto-attendant will transfer the caller from one <form> to the other
<form>. All <form>s are identified by the attribute “id”. The value in the
id attribute must be unique; otherwise, the auto-attendant will select the
last valid <form> as the transfer-to target.

<goto link= “daytime”>

“daytime” is the id of a <form> entry.
Example: <form id=”daytime” type=”menu”>

xfer

The auto-attendant will perform a blind transfer of the caller to the
target, and then it will end processing “target = $input” is equivalent to
the input value already passed by the dialplan. There is no significance to
the name attribute.

<xfer name= “Technical Support” target= “5000”/>

exit

When this action is reached, the auto-attendant will stop, and the call
will be ended.

<exit>

audio

The auto-attendant will play the audio specified in the “src” attribute.
This attribute must be prompt<n>, with <n> being a number in the
range 1–10. When playing the audio, the auto-attendant will allow the
caller to interrupt the current prompt by pressing digits if the bargein
attribute is set to “T”. The auto-attendant will ignore any digits from the
caller if the bargein attribute is set to “F” (the default value).

<audio src= “prompt1” bargein= “T”/>

Table 4: Auto-Attendant XML Instructions Set

Instruction

Description

Syntax and Example(s)

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