LaCie 2 - Manual (Page 61)

LaCie Network Space 2
• DESIGN BY NEIL POULTON
Troubleshooting
User Manual page 61
Problem Question Solution
I cannot copy a file larger
than 4 GB to the drive. Is the drive connected to a standard
USB port on your computer? If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-
Speed USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device
will operate at the slower USB transfer rates.
Does your computer or operating sys-
tem support Hi-Speed USB 2.0? See section 1.1. Minimum System Requirements for more infor-
mation.
The capacity of the disk is not
the total one written on the
packaging. When you connect the drive to your computer via USB, only a portion of the total capacity is available. Up to
500GB can be allocated for the USB connection (for the Share named USBShare) and the remaining capac-
ity is dedicated for the Ethernet connection. This can be modified; see
4.9. Dashboard: Drive Information .
The drive is making clicking
noises. Is the sound “soft clicking” or “hard clicking”?
Soft clicking can be the normal sound of the drive working. If the drive is functional, this is normal. Drives do
not typically give an indication of any problems prior to failure, so it does not mean it is about to fail if the
drive is making a clicking sound and still functioning. If the drive is non-functional, there are two possible
causes:
✦ The drive could be corrupted. Reformatting the drive can solve this issue.
✦ The drive could have a failure in the external power supply or power cable. Try using a different one,
if possible.
Hard clicking is a very noticeable sound, and is akin to hearing metal-on-metal impacts. This behavior usu-
ally indicative of a physical failure. If nothing traumatic happened to the drive prior to this starting, consider
it to be soft clicking, and troubleshoot the problem as suggested above.