LaCie Slim Blu-ray - Manual (Page 26)

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Contacting Customer Support
User Manual page 26
Before You Contact Technical Support
1. Read the User Manual and review section 5. Troubleshooting .
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and securely attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at
www.lacie.com . Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
6. Contacting Customer Support
Information Where to Find Information
LaCie Slim Blu-ray serial number Located on a sticker at the back of drive or on the original packaging
Macintosh/PC model Mac users: Click on the Apple icon in the menu bar and select About This
Mac.
Windows users: Right click My Computer and select Properties > General.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external
peripherals installed on your computer Mac users: Click on the Apple icon in the finder bar and select About This
Mac. Select More Info... The Apple System Profiler will launch and will list your
internal and external peripherals.
Windows users: Right click My Computer and select Properties > Hard-
ware.