Lenovo 4162 - Manual (Page 69)

• Purchase additional services, such as support for hardware, operating systems, software programs,
network setup and configuration, and custom installations.
• Purchase upgrades and extended hardware repair services.
• Download the latest device drivers and software updates for your computer model.
• Access the online manuals for your products.
• Access the Lenovo Limited Warranty.
• Access troubleshooting and support information for your computer model and other supported products.
• Find the service and support phone numbers for your country or region.
• Find a Service Provider located near you.
Help and service
This section provides information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience problems with your computer, see Chapter 6 “Troubleshooting and diagnostic programs”
on page 55. For information about additional resources to help you troubleshoot your computer problems,
see “Information resources” on page 59.
If you suspect a software problem, see the documentation that came with the operating system or software
program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help you identify hardware
problems. For instructions on how to use the diagnostic programs on your computer, see “Diagnostic
programs” on page 56.
You can get the latest technical information and download device drivers and updates from the Lenovo
Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information from the Lenovo Customer Support Center by
telephone.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to solve the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
The following items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of the BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
Chapter 7 . Getting information, help, and service 61