9 troubleshooting, Tv channel issues, Picture issues – Philips 19PFL3405H/12 User Manual

Page 42: General tv issues

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TV channel issues

Previously installed channels do not appear in
the channel list:

Check that the correct channel list is

selected.

No digital channels were found during the
installation:

Check that the TV supports DVB-T,

DVB-T Lite or DVB-C in your country.

Some channels are not automatically installed
on my TV:

During installation, make sure that

you select the country where you are
installing the TV (see ‘Step 2 Select your
country’ on page 27).

Picture issues

The TV is on, but there is no picture:

Check that the antenna is properly

connected to the TV.s
Check that the correct device is selected

as the TV source.

There is sound but no picture:

Check that the picture settings are

correctly set.

There is poor TV reception from an antenna
connection:

Check that the antenna is properly

connected to the TV.
Loudspeakers, unearthed audio devices,

neon lights, high buildings and other large
objects can influence reception quality.
If possible, try to improve the reception
quality by changing the antenna direction
or moving devices away from the TV.
If reception on only one channel is poor,

fine tune this channel.

There is poor picture quality from connected
devices:

Check that the devices are connected

properly.
Check that the picture settings are

correctly set.

9 Troubleshooting

This section describes commonly encountered
issues and accompanying solutions.

General TV issues

The TV does not switch on:

Disconnect the power cable from the

power outlet. Wait for one minute then
reconnect it.
Check that the power cable is securely

connected.

The remote control is not working properly:

Check that the remote control batteries

are correctly inserted according to the
+/- orientation.
Replace the remote control batteries if

they are flat or weak.
Clean the remote control and TV sensor

lens.

The standby light on the TV blinks red:

Disconnect the power cable from the

power outlet. Wait until the TV cools
down before reconnecting the power
cable. If the blinking reoccurs, contact
Philips Consumer Care.

You forgot the code to unlock the TV lock
feature

Enter ‘8888’.


The TV menu is in the wrong language.

Change the TV menu to your preferred

language.

When turning the TV on / off / to standby, you
hear a creaking sound from the TV chassis:

No action is required. The creaking sound

is normal expansion and contraction of
the TV as it cools down and warms up.
This does not impact performance.

EN

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