Troubleshooting – Plantronics HEADSET SWITCHER MX10 User Manual
Page 5
9
8
NOTE: Do not assume the caller cannot hear you when muted. Some soundcards
have "local loop back," which means that the caller can hear what you are
saying through the computer.
LISTENING TO EXTERNAL AUDIO
1.
Make sure your adapter switch settings are as shown in Fig (
I
).
2.
Play the external audio source and adjust the External Audio Listen
Volume Control (
10
) as shown in Fig (
I
).
3.
You can make or receive a telephone call whilst listening to the
external audio source by simply lifting the telephone handset and the
adapter will automatically mix the two audio channels together. You
can adjust the listen volume of both channels independently using
the volume controls (
5
) & (
10
).
MAKING AN INTERNET TELEPHONE CALL
1.
Make sure your adapter switch settings are as shown in Fig (
J
).
2.
You are now connected to the computer soundcard and can make an
internet call.
3.
If you wish to make or receive a telephone call you will need to
release the Microphone Selection Switch (
8
) as shown in Fig (
J
).
CALL RECORDING
1.
Make sure your adapter switch settings are as shown in Fig (
I
).
2.
When making or receiving a telephone call, the call may be
recorded using your external audio device or call recording software
(not included). Your side of the conversation may be quiet depending
on the model of your telephone.
Note: To control recording volume, consult your audio device user manual.
VOICE SAVER/GREETING MESSAGE
This feature enables you to pre-record a message on the external audio
device and playback the recording through the telephone line.
1.
Make sure your adapter switch settings are as shown in Fig (
J
).
You can now record a greeting message using your PC or external
audio device.
2.
When you receive a telephone call use your audio device to play
back the pre-recorded message. To take over the conversation simply
release the Microphone Selection Switch (
8
).
TROUBLESHOOTING
PROBLEM
I cannot hear a dial tone when I try to make or receive a phone call.
If you are using an AC Power Supply, confirm that it is plugged
in and the power outlet is turned on.
If you are using batteries, confirm that they are new and placed
in the battery compartment correctly.
Check that the Headset/Handset Selector Switch (
6
) is switched
to Headset.
Check that you have lifted the telephone handset out of
the cradle.
Check that the telephone handset cable and the short curly cord
to the telephone are connected in the correct jacks.
See Fig (
B
).
Check that the Compatibility Slide Switch (
2
) is in the correct
setting for your telephone. See Fig (
E
). You may want to try
moving the switch through all of the positions until you hear a
clear dial tone. Experimenting with various switch settings will
not harm the adapter or your telephone.
PROBLEM
Callers say that they can’t hear me at all or they can’t hear me
very well.
Make sure the microphone of your headset is
positioned in front or near your mouth. If you are
using a noise-cancelling headset, the position of
the microphone is very important.
You may need to adjust the Speak Volume Control (
4
).
See Fig (
G
).
Check that the Compatibility Slide Switch (
2
) is in the correct
setting for your telephone. See Fig (
E
). You may want to try
moving the switch through all of the positions until your caller
hears you clearly. Experimenting with various switch settings will
not harm the adapter or your telephone.