Troubleshooting – Plantronics HEADSET SWITCHER MX10 User Manual
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11
10
PROBLEM
I hear a low pitch hum in my headset speaker and/or my callers complain
they can hear a hum.
Move the Compatibility Slide Switch (
2
) between position 5
and 6 to see if the hum disappears in either position.
Ensure the External Audio Device Cable is routed away from
your monitor or other electrical device.
PROBLEM
I hear three ‘beeps’ in the headset.
If you are using batteries to power the MX10 Multimedia
Adapter, the three ‘beeps’ are telling you that the
batteries are low and need to be replaced. Refer to
the Installation section.
PROBLEM
The microphone level to my computer is too loud.
Check that the green jack plug on the external audio
device cord is plugged into the "Mic In" jack on the
soundcard.
Review your soundcard "Mixer" settings on the computer
to adjust the microphone volume.
PROBLEM
The sound from my computer is distorted.
Plug the black jack plug on the external audio device cord
into the "Line Out" jack and adjust the External Audio Listen
Volume Control (
10
) for comfortable volume.
PROBLEM
I am using my Headset Switcher Adapter with an audio device and no
telephone. I cannot hear the audio device.
Move the Compatibility Slide Switch (
2
) to position 5. Depress
the Telephone/Computer Audio Switch (
7
) (coloured indicator
showing). Depress the Microphone Selection Switch (
8
)
(coloured indicator showing).
TROUBLESHOOTING
TROUBLESHOOTING