Palm m500 - Manual (Page 257)

Appendix B Page 247
Recharging problems
Password problems
Problem Solution
When I place my
handheld in the
cradle, the LED
indicator does not go
on. ■ Confirm that your handheld is well
seated in the cradle.
■ Confirm that your recharger cable is
properly connected to the back of the
cradle’s USB or serial port connector
that plugs into your computer.
■ Confirm that your recharger is plugged
into an AC outlet that has power.
Problem Solution
I forgot the
password, and my
handheld is not
locked. ■ First, use the password hint to try and
remember the password. If this does not
help, or if you do not have a password
hint, you can use Security to delete the
password, but your handheld deletes all
entries marked as private. However, if
you perform a HotSync operation before
you delete the password: the HotSync
process backs up all entries, whether or
not they are marked private. Then, you
can follow these steps to restore your
private entries:
1.Use the Palm Desktop software
and the cradle or infrared communi-
cation to synchronize your data.
2.Tap Forgotten Password in Securi-
ty to remove the password and de-
lete all private records.
3.Perform a HotSync operation to
synchronize your data and restore
the private records by transferring
them from your computer to your
handheld.