Troubleshooting 9, Tv channel issues 9�2, Picture issues 9�3 – Philips 19PFL3403D/10 User Manual

Page 39: General tv issues 9�1

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EN-38

TV channel issues

9�2

Previously installed channels do not

appear in the channel list:

Verify that the correct list is selected.

The channel may have been uninstalled to

the Rearrange menu. To access the menu,

press MENU on the remote control and

select Install > Channel installation >

Rearrange.

No digital channels were found during

the installation:

Verify if the TV supports DVB-T in your

country. See the listed countries on the

back of the TV.

Picture issues

9�3

The power indicator is on, but there is no

picture:

Verify if the antenna is connected properly.

Verify if the correct device is selected.

There is sound but no picture:

Verify that picture settings are correctly set.

See Section 5.3 Adjust picture settings.

You receive poor TV reception from an

antenna connection:

Check that the antenna is properly

connected to the TV.
Loud speakers, unearthed audio devices,

neon lights, high buildings or mountains can

influence the picture quality. Try to improve

the reception quality by changing the

antenna direction or moving devices away

from the TV.
Verify if the correct TV system is selected

for your region. See Section 6.2 Manually

install channels.
If reception on only one channel is poor,

try to fine tune this channel. See Section 6.2

Fine tune analogue channels.

Troubleshooting

9

This section describes commonly-encountered

issues and accompanying solutions.

General TV issues

9�1

The TV does not switch on:

Unplug the mains cord, wait for one minute

and plug in the mains again.
Verify that the mains cord is properly

connected and that the mains are powered.

The remote control is not working

properly:

Verify that the remote control batteries

are correctly inserted according to the +/-

orientation.
Replace the remote control batteries if

they are flat or weak.
Clean the remote control and TV sensor

lens.

You forgot your code to unlock Auto

Lock

Enter ‘0711’ as described in

Section 5.7 Lock

TV channels or connected devices (Auto Lock).

The TV menu is in the wrong language

See

Section 6.1 Automatically install channels

for instructions on how to change the TV

menu to your preferred language.

When turning the TV on/off/to standby,

you hear a creaking sound from the TV

chassis:

No action is required. The creaking sound

is normal expansion and contraction of the

TV as it cools and warms up. This does not

impact performance.

You forgot your code to unlock Auto

Lock

Enter ‘0711’ as described in

Section 5.5 Use

advanced teletext features (Auto Lock).

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