Document Outline

• Table of Contents
  • 1 Overview
  • 2 Installation and Operation
    • 2.1 Installation Models
    • 2.2 Installation Process
      • 2.2.1 Basic Network Setup
        • 2.2.1.1 DHCP or Manual TCP/IP Setup
        • 2.2.1.2 Local User Interface Setup Menus
          • 2.2.1.2.1 Main Menu
          • 2.2.1.2.2 DHCP Menu
          • 2.2.1.2.3 Server Menu
        • 2.2.1.3 Reset to Factory Defaults
      • 2.2.2 Application Configuration
        • 2.2.2.1 Centralized Configuration
          • 2.2.2.1.1 FTP vs. TFTP
          • 2.2.2.1.2 Configuration Files
          • 2.2.2.1.3 Deploying a Boot Server for the Phones
        • 2.2.2.2 Local Phone Configuration
  • 3 Features
    • 3.1 Basic Features
      • 3.1.1 Call Log
      • 3.1.2 Call Timer
      • 3.1.3 Call Waiting
      • 3.1.4 Called Party Identification
      • 3.1.5 Calling Party Identification
      • 3.1.6 Missed Call Notification
      • 3.1.7 Configurable Feature Keys
      • 3.1.8 Connected Party Identification
      • 3.1.9 Context Sensitive Volume Control
      • 3.1.10 Customizable Audio Sound Effects
      • 3.1.11 Message Waiting Indication
      • 3.1.12 Distinctive Incoming Call Treatment
      • 3.1.13 Distinctive Ringing
      • 3.1.13 Distinctive Call Waiting
      • 3.1.14 Do-Not-Disturb
      • 3.1.15 Handset, Headset, and Speakerphone
      • 3.1.16 Local Contact Directory
        • 3.1.16.1 Local Contact Directory File Format
      • 3.1.17 Local Digit Map
      • 3.1.18 Microphone Mute
      • 3.1.19 Multiple Call Appearances
      • 3.1.20 Shared Call Appearances
      • 3.1.21 Bridged Line Appearances
      • 3.1.22 Customizable Fonts and Indicators
      • 3.1.23 Soft Key-Driven User Interface
      • 3.1.24 Speed Dial
      • 3.1.25 Time and Date Display
      • 3.1.26 Idle Display Animation
    • 3.2 Call Management Features
      • 3.2.1 Automatic Off-hook Call Placement
      • 3.2.2 Call Hold
      • 3.2.3 Call Transfer
      • 3.2.4 Three-Way Conference, Local or Centralized
      • 3.2.5 Call Diversion (Call Forward)
      • 3.2.6 Directed Call Pick-up
      • 3.2.7 Group Call Pick-up
      • 3.2.8 Call Park / Retrieve
      • 3.2.9 Last Call Return
    • 3.3 Audio Processing Features
      • 3.3.1 Low-Delay Audio Packet Transmission
      • 3.3.2 Jitter Buffer and Packet Error Concealment
      • 3.3.3 Local Conference Mixing
      • 3.3.4 Voice Activity Detection (VAD)
      • 3.3.5 DTMF Tone Generation
      • 3.3.6 DTMF Event RTP Payload
      • 3.3.7 Acoustic Echo Cancellation (AEC)
      • 3.3.8 Audio Codecs
      • 3.3.9 Background Noise Suppression (BNS)
      • 3.3.10 Comfort Noise Fill
      • 3.3.11 Automatic Gain Control (AGC)
    • 3.4 Presence and Instant Messaging Features
      • 3.4.1 Presence
      • 3.4.2 Instant Messaging
    • 3.5 Localization Features
      • 3.5.1 Multilingual User Interface
      • 3.5.2 Downloadable Fonts
      • 3.5.3 Synthesized Call Progress Tones
    • 3.6 Advanced Server Features
      • 3.6.1 Voicemail Integration
      • 3.6.2 Multiple Registrations
      • 3.6.3 ACD login / logout
      • 3.6.4 ACD agent available / unavailable
      • 3.6.5 Server Redundancy
        • 3.6.5.1 DNS SIP Server Name Resolution
    • 3.7 Accessory Internet Features
      • 3.7.1 MicroBrowser
    • 3.8 Security Features
      • 3.8.1 Local User and Administrator Privilege Levels
      • 3.8.2 Incoming Signaling Validation
  • 4 Optimization
    • 4.1 Ethernet Switch
    • 4.2 Application Network Setup
      • 4.2.1 RTP Ports
      • 4.2.2 Working with Network Address Translation (NAT)
    • 4.3 Updating and Rebooting
    • 4.4 Event Logging
    • 4.5 Audio Quality Issues and VLANs
      • 4.5.1 IP TOS
      • 4.5.2 IEEE 802.1p/Q
      • 4.5.3 RTCP Support
    • 4.6 Configuration Files
      • 4.6.1 Core Configuration - ipmid.cfg
        • 4.6.1.1 Localization <localization/>
          • 4.6.1.1.1 Multilingual <multilingual/>
          • 4.6.1.1.2 Date and Time <datetime/>
          • 4.6.1.1.3 Call Progress Tones <callProgTones>
        • 4.6.1.2 User Preferences <user_preferences/>
        • 4.6.1.3 Tones <tones/>
          • 4.6.1.3.1 Dual Tone Multi-Frequency <DTMF/>
          • 4.6.1.3.2 Chord Sets <chord_sets/>
        • 4.6.1.4 Sampled Audio for Sound Effects <sampled_audio/>
        • 4.6.1.5 Sound Effects <sound_effects/>
          • 4.6.1.5.1 Patterns <patterns/>
          • 4.6.1.5.2 Ring type <ringType/>
        • 4.6.1.6 Voice Settings <voice/>
          • 4.6.1.6.1 Voice Coding Algorithms <codecs/>
          • 4.6.1.6.2 Volume Persistence <volume/>
          • 4.6.1.6.3 Gains <gains/>
          • 4.6.1.6.4 Acoustic Echo Cancellation <AEC/>
          • 4.6.1.6.5 Acoustic Echo Suppression <AES/>
          • 4.6.1.6.6 Background Noise Suppression <NS/>
          • 4.6.1.6.7 Automatic Gain Control <AGC/>
          • 4.6.1.6.8 Receive Equalization <RXEQ/>
          • 4.6.1.6.9 Transmit Equalization <TXEQ/>
          • 4.6.1.6.10 Voice Activity Detection <VAD/>
        • 4.6.1.7 Quality of Service <QOS/>
          • 4.6.1.7.1 Ethernet IEEE 802.1p/Q <Ethernet/>
          • 4.6.1.7.2 IP TOS <IP/>
        • 4.6.1.8 Basic TCP/IP <TCP_IP/>
          • 4.6.1.8.1 Network Monitoring <netMon/>
          • 4.6.1.8.2 Time Synchronization <SNTP/>
          • 4.6.1.8.3 port <port/>
        • 4.6.1.9 Web Server <HTTPD/>
          • 4.6.1.9.1 Configuration <cfg/>
        • 4.6.1.10 Call Handling Configuration <call/>
          • 4.6.1.10.1 Hold, Local Reminder <localReminder/>
        • 4.6.1.11 Directory <directory/>
        • 4.6.1.12 Fonts <font/>
          • 4.6.1.12.1 IP_500 font <IP_500/>
          • 4.6.1.12.2 IP_600 font <IP_600/>
        • 4.6.1.13 Keys <keys/>
        • 4.6.1.14 Bitmaps <bitmaps/>
          • 4.6.1.14.1 Platform <IP_300/>, <IP_500/>, <IP_600/> and <IP_4000/>
        • 4.6.1.15 Indicators <indicators/>
          • 4.6.1.15.1 Animations <Animations/> <IP_300/>, <IP_500/>, <IP_600/> and <IP_4000/>
          • 4.6.1.15.2 Patterns <Patterns/>
          • 4.6.1.15.3 Classes <Classes/>
          • 4.6.1.15.4 Assignments <Assignments/>
        • 4.6.1.16 Event Logging <logging/>
          • 4.6.1.16.1 Basic Logging <level/><change/> and <render/>
          • 4.6.1.16.2 Scheduled Logging Parameters <scheduled/>
        • 4.6.1.17 Security <security/>
          • 4.6.1.17.1 Password Lengths <pwd/><length>
        • 4.6.1.18 Provisioning <provisioning/>
        • 4.6.1.19 RAM Disk <RAMdisk/>
        • 4.6.1.20 Request <request/>
          • 4.6.1.20.1 Delay <delay/>
        • 4.6.1.21 Feature <feature/>
        • 4.6.1.22 Resource <resource/>
          • 4.6.1.22.1 finder <finder/>
          • 4.6.1.22.2 quotas <quotas/>
        • 4.6.1.23 MicroBrowser <microbrowser/>
          • 4.6.1.23.1 Main Browser <main/>
          • 4.6.1.23.2 Browser Limits <limits/>
      • 4.6.2 SIP Configuration - sip.cfg
        • 4.6.2.1 Protocol <volpProt/>
          • 4.6.2.1.1 Local <local/>
          • 4.6.2.1.2 Server <server/>
          • 4.6.2.1.3 SIP <SIP/>
          • 4.6.2.1.4 Dial Plan <dialplan/>
          • 4.6.2.1.5 SIP Logging <logging/> <level/> <change/>
      • 4.6.3 Per-phone Configuration - phone1.cfg
        • 4.6.3.1 Registration <reg/>
        • 4.6.3.2 Calls <call/>
          • 4.6.3.2.1 Do Not Disturb <donotdisturb/>
          • 4.6.3.2.2 Automatic Off-hook Call Placement <autoOffHook/>
          • 4.6.3.2.3 Missed Call Configuration <serverMissedCall/>
        • 4.6.3.3 Diversion <divert/>
          • 4.6.3.3.1 Forward All <fwd/>
          • 4.6.3.3.2 Busy <busy/>
          • 4.6.3.3.3 No Answer <noanswer/>
          • 4.6.3.3.4 Do Not Disturb <dnd/>
        • 4.6.3.4 Dial Plan <dialplan/>
          • 4.6.3.4.1 Digit Map <digitmap/>
          • 4.6.3.4.2 Routing <routing/>
        • 4.6.3.5 Messaging <msg/>
          • 4.6.3.5.1 Message Waiting Indicator <mwi/>
        • 4.6.3.6 Network Address Translation <nat/>
  • 5 Session Initiation Protocol (SIP)
    • 5.1 Basic Protocols
      • 5.1.1 RFC and Internet Draft Support
      • 5.1.2 Request Support
      • 5.1.3 Header Support
      • 5.1.4 Response Support
        • 5.1.4.1 1xx Responses - Provisional
        • 5.1.4.2 2xx Responses - Success
        • 5.1.4.3 3xx Responses - Redirection
        • 5.1.4.4 4xx Responses - Request Failure
        • 5.1.4.5 5xx Responses - Server Failure
        • 5.1.4.6 6xx Responses - Global Failure
      • 5.1.5 Hold Implementation
      • 5.1.6 Reliability of Provisional Responses
      • 5.1.7 Transfer
      • 5.1.8 Third Party Call Control
    • 5.2 Protocol Extensions
      • 5.2.1 RFC and Internet Draft Support
      • 5.2.2 Request Support
      • 5.2.3 SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE)
      • 5.2.4 Shared Call Appearance Signaling
      • 5.2.5 Bridged Line Appearance Signaling