C. technical support, Index – Primera Technology LX 810 User Manual
Page 44
40
Troubleshooting and Maintenance
Possible
Problems
Indicator
Solutions
Remarks
Out of label
Fast flashing
• Install new label
Refer to section 2-B
stock
"PAUSE" LED
· stock/media
for proper installation
of label stock
Out of ink
Steady lit "LOW INK" • Replace ink ·
Refer to section 2-C
and "PAUSE" LED
cartridges
for proper installation
and/or poor print
• Perform alignment ·
of ink cartridges
quality
• Perform cleaning
Media/label
Printer stalls, labels
• Press UNLOAD to
Refer to section 2-B
stock jam
appear damaged,
reverse media
for proper installation
and "PAUSE" flashes
• Be sure to clear and
of label stock
quickly
labels from inside of
printer especially in
the print path
• Load new media
C. TECHNICAL SUPPORT
If you have difficulty operating your Color Label Printer, the
procedures in this manual should, in most cases, solve the
problem. If you still have difficulty, contact Primera's Technical
Support Department. You can reach tech support by phone,
fax, email or mail at the following:
Primera Technology
Technical Support Department
Two Carlson Parkway North
Suite 375
Plymouth, MN 55447-4446
Phone: 763-475-6669
Fax: 763-475-6998
Email: [email protected]
Web: www.primera.com
Live phone support is available Monday through Friday, 8 AM to
6 PM, Central Standard Time. Email support is available 7 days a
week. A Knowledge Base containing answers to many common
problems is also available for free 24 hours a day at
www.primera.com/knowledgebase.html
510943.qxd 12/5/2005 1:03 PM Page 40
TOC
INDEX