Promise Technology UltraTrak100 TX8 - Manual (Page 45)

39
R
ETURNING
P
RODUCT
F
OR
R
EPAIR
(USA & C
ANADA
)
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Department through one of our
technical services. You may reach our Technical Support Department as follows:
•
Call us at (408) 452-1180
•
E-mail us at [email protected]
However, before contacting Technical Support we ask that you first visit our
Technical Support web page at http://support.promise.com for the latest product
information and updates.
Please provide the following information when contacting Technical Support:
•
Product model and serial number (required);
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair. If
the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return only the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
P ROMISE T ECHNOLOGY , I NC .
Customer Service Dept.
Attn.: RMA # __________
1460 Koll Circle
San Jose, CA 95112
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise Technology. Note that damage incurred due to improper transport or
packaging is not covered under the Limited Warranty.
When repairing returned product(s), Promise Technology may replace defective
parts with new or reconditioned parts, or replace the entire unit with a new or
reconditioned unit. In the event of a replacement, the replacement unit will be
under warranty for the remainder of the original warranty term from purchase date,
or 30 days, whichever is longer.
Promise Technology will pay for standard return shipping charges only. You will
be required to pay for any additional shipping options (such as express shipping).