Troubleshooting, Configuration problems, Rouble – Netopia D3232 IDSL User Manual
Page 105: Shooting
Troubleshooting A-105
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This appendix is intended to help you troubleshoot problems you may encounter while setting up and using the
Netopia D-Series. It also includes information on how to contact Netopia Technical Suppor t.
Impor tant information on these problems can be found in the event histories kept by the Netopia D-Series.
These event histories can be accessed in the Statistics & Logs screen.
This section covers the following topics:
■
“Configuration problems” on page A-105
■
“How to reset the Netopia D-Series to factor y defaults” on page A-107
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“Technical suppor t” on page A-108
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If you encounter problems during your initial configuration process, review the following suggestions before
calling for technical suppor t. There are four zones to consider when troubleshooting initial configuration:
1.
The computer’s connection to the Netopia D-Series
2.
The Netopia D-Series’s connection to the telecommunication line(s)
3.
The telecommunication line’s connection to your ISP
4.
The ISP’s connection to the Internet
If the connection from the computer to the Netopia D-Series was not successful, verify that the following
conditions are in effect:
■
The Netopia D-Series is turned on.
■
An Ethernet cable connects your PC’s Ethernet card or built-in Ethernet por t to the Netopia D-Series.
■
Telnet is available on your PC or Macintosh. (On a PC, it must be specified in your system path. You can
usually find the application as “c:\windows\telnet.exe”.)
■
Your PC or Macintosh is properly configured for TCP/IP.
■
Your PC or Macintosh has an IP address.
■
Your PC or Macintosh has a subnet mask that matches or is compatible with the Netopia D-Series’s subnet
mask.
Note: If you are attempting to modify the IP address or subnet mask from a previous, successful configuration
attempt, you will need to clear the IP address or reset your Netopia D-Series to the factor y default before
reinitiating the configuration process. For fur ther information on resetting your Netopia D-Series to factor y
default, see