Network Computing Devices USB-Host to Ethernet Adapter PS6U1UHE - Manual (Page 12)

CradlePoint USB-Host to Ethernet Adapter User Guide
Product/Technical Support
CradlePoint is committed to providing its customers with first-class customer service and
technical support. For your convenience, a few troubleshooting techniques are provided
below that might help you fix your problem quickly and easily. If you have a different issue,
or if you have tried these and they didn’t resolve your problem, please feel free to contact
Technical Support at:
CradlePoint, Inc.
1199 Shoreline Ln Suite #301
Boise, ID 83702
Phone (208) 424-5054
Fax: (208) 429-6852
E-mail: [email protected]
Web: www.cradlepoint.com
Product Registration
A product registration card is included with your PS6U1UHE product. Please fill out the
registration card and drop it in the mail so that we will know who you are if you ever need
to call. While registration is not required to resolve warranty claims, it will help make any
warranty claim easier to complete.
Troubleshooting
Symptom: Nothing Works!
Possible Cause Action
Poor cable connections Check the cables to ensure you have them connected
correctly and securely. For more information, see the
earlier sections on how to connect the cables.
When properly connected, the lights on the adapter
ends will be lit. Review the various light activity
descriptions in the Introduction Section for further
troubleshooting assistance.
No power The MC1000 requires a power adapter (PN 170140-
000) to work correctly.
Network problems Check the LEDs on both ends of the PS6U1UHE to
help determine if you are having network problems. A
description of each light’s color and its meaning is
contained in the Introduction Section.
9 CradlePoint, Inc