RoyalTek RTW-1000 - Manual (Page 25)

~ 25 ~
RTW-1000 Operational Manual
ADDITIONAL SUPPORT
If the suggestions in the above section have not solved your
problem, please contact your local reseller or visit RoyalTek web
site. However, before you contact your service people, please have
the following information available:
- How is your computer configured?
- What additional peripherals do you use?
- What messages, if any, appear on your screen?
- What software were you using when the error occurred?
- What steps have you already undertaken to solve the problem?
- Have you upgraded or removed drivers or hardware?
- Can you manually repeat the problem?
- If you have been given a customer number previously, please
give this number to the technician.