Oki 12i - Manual (Page 59)

5 Service and Support
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OKIPAGE 12i User’s Guide 49
Warranty Service
Your printer is warranted for one year from date of purchase except for
the printhead (LED imaging array), which is warranted for a period of
five years from date of purchase. If your printer hardware should fail
during the warranty period, you have the option of returning it, shipped
prepaid to OKIDATA or an authorized service center, or using the
overnight exchange procedure (U.S. and Canada only). See the list of
OKIDATA Service Centers or call 1-800-OKIDATA for the location of
the nearest authorized Okidata service dealer. Have your ZIP code
ready. See Limited Warranty and Overnight Exchange in this section
for more information.
OKIDATA SERVICE CENTERS
If you need to ship your printer to a service center, replace it in the
original packing materials. If the original packaging in not available,
contact your dealer or 1-800-OKIDATA for shipping instructions.
For out-of-warranty repairs, allow 30 days for round trip shipping and
repair. Before shipping your printer, call for a return authorization
number (RA).
Faxable Facts
You can have product and support information faxed automatically to you
through Okidata’s Faxable Facts, an online document retrieval system. A
touch-tone telephone and facsimile machine with a designated telephone
number are required.
Call toll-free at 1-800-654-6651, press option 2 to hear a description of
how Faxable Facts works. If you are calling for the first time, order a
catalog of available documents. This faxback system is accessible 24
hours a day, 7 days a week. The following information can be faxed to
you in minutes:
• Product data brochures
• Product part numbers and pricing (USA and Canadian)
• User tips
• Accessories, options, and consumables part numbers and pricing
(USA and Canadian)
Purchasing Supplies
Before you order, know your printer model number (see the front of the
printer) and have the correct part number and description of the item.
Ways to Purchase
• Consult the dealer where you purchased your printer.
• Consult an Okidata authorized sales or service dealer.
• Call 1-800-OKIDATA for the nearest Authorized Sales and
Service location. Have your ZIP code ready for our Customer
Support Representatives.
• Check office supply catalogs or your local stationery store. Most
carry OKI brand supplies.