Oracle Audio Technologies 8.1 - Manual (Page 7)

Contact Center Anywhere Installation Guide Version 8.1 5
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CCA Overview and
Requirements
This chapter describes the architecture overview of the CCA application and the software
requirements to run a CCA system. It also describes a brief overview of the CCA installation
procedures described in later chapters. This chapter includes the following topics:
■ CCA Architecture Overview
■ Tier Zero
■ Tier One
■ Tier Two
■ Tier Three
■ Software Requirements
■ CCA Installation Overview
■ Installing Required Software
■ Configuring Database for CCA
■ Installing CCA Server Components
■ Configuring Web Server
■ Getting Started With CCA
CCA Architecture Overview
Contact Center Anywhere (CCA) is a multi-channel e-contact center solution. It is built on a carrier-
grade architecture designed to address the concerns of unique provisioning, scalability, reliability,
and economies of scale of Telcos and other service providers, who want to deploy hosted contact
center technology in their networks.