Problem solver – Thermador Gas Star SGSX365 User Manual
Page 13
PAGE 11
PROBLEM SOLVER
BEFORE CALLING FOR SERVICE
•
Make sure that the gas shut off valve is in the
ON position and the gas supply to the house
is not shut off.
•
Make sure the burner caps are properly
positioned and the burner ports are not
clogged. Clear ports with a wire or
straightened paper clip if clogged.
•
Make sure the igniters are clean and dry.
•
Make sure that there is no draft in the room.
•
Check the power supply. It should be properly
grounded with the correct polarity. Make sure
the unit is plugged in and the circuit breaker is
not tripped.
•
When the electrical power connection has
been activated at the first power up or re-
connected after an outage, the igniters may
spark once or twice even though all burner
knobs are in the off position.
For Authorized service or parts
We want you to be a satisfied customer. If a situation arises that has not been resolved to your satisfaction,
please let us know. Call (800) 735-4328 or write us at:
Thermador Customer Support Call Center
5551 McFadden Ave.,
Huntington Beach, CA 92649
Please include the Model Number, Serial Number and Date of Original Purchase/ Installation with all
communication. (See Back Cover)