Telstrat Argent - Manual (Page 19)

Argent Terminal Adaptor - User Guide
Version 1.1 Telstra Corporation Limited
Page 19/29 ACN 051 775 556
3.7.7 Maintenance by Telstra
Telstra Service Assurance contracts are available for the ATA which can cover labour
and parts for maintenance activity during contracted hours (please note that some
exclusions do apply eg unfair wear & tear). The customer should contact their Service
Provider to apply for a Telstra Service Assurance contract.
Telstra can provide maintenance to uncontracted customers however “Maintenance Fee
For Service” charges will apply.
Contact your Service Provider for assistance if they suspect the ATA is faulty.
3.7.8 Customer Network Management (CNM)
In future the Customer Network Management (CNM) facility will be able to control and
monitor the ATA. Contact Telstra for further details on CNM.
3.8 Warranty
The ATA is covered by a one-year warranty period from the date of purchase. The date of
purchase is the date that the customer receives the ATA from Telstra.
If the ATA fault is found to be external and visible, such as a broken connection cable or
a faulty power plugpack, the customer is required to replace them with the Telstra
approved components (refer to section 3.3).
Refer to the warranty card for details on the Warranty Conditions.
The general warranty procedures are described in the sections below.
3.8.1 ATA faulty on arrival
If the ATA is found to be faulty on installation it is your responsibility to return the
complete package to the place of purchase for replacement.
3.8.2 ATA under Warranty - with Telstra Service Assurance
If the ATA is found to be faulty and the customer has Service Assurance, the ATA will be
replaced by Telstra.
3.8.3 ATA under Warranty - without Telstra Service Assurance
If the ATA, under normal use, fails to operate during the warranty period then it is your
responsibility to return the complete package to the place of purchase for replacement.
Table 1 shows contents of an ATA complete package.
If the ATA was purchased through a Service Provider, you should contact that service
provider for replacement procedures.
If the ATA was purchased directly from Telstra, then Telstra can replace the faulty ATA
package with an ATA package from Telstra stores, however Maintenance Fee-For-
Service charges will apply for the site visit and labour.