Univex 1856 - Manual (Page 38)

Appendix
Troubleshooting
The answering
system does
not respond to
remote com-
mands. • Make sure your remote access code is correct (page 30).
• Make sure you are calling from a touch-tone telephone.
When dialing a number, you should hear tones. If you hear
clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
• The answering system may not detect the remote access
code when your announcement is playing. Wait until the
announcement is over before entering the code.
• There may be interference on the telephone line you are
using. Press the dial pad keys firmly when dialing.
The answering
system does not
answer after the
correct number
of rings. • Make sure the answering system is on. When the answer-
ing system is on, the red light on the ON/OFF key
should be lit.
• If toll saver is activated, the number of rings changes to two
or four when there are new messages waiting (page 24).
• If the memory is full or if the answering system is off, the
system will answer after ten rings. If the memory is full,
you need to delete some old messages in order to make
room for new messages.
• In some cases, the answering system may be affected by
the ringing system used by the local telephone company.
The answering
system does not
record message. • Make sure the answering system is on.
• If the memory is full the system will answer after ten rings
and announce “Memory full. Enter the remote access
code.” You need to delete some old messages in order to
make room for new messages.
The messages
on the answer-
ing system are
incomplete. • If a caller reaches the maximum recording time of three
minutes, for each message, the system will disconnect
and part of the message may be lost.
• If the caller pauses for more than seven seconds, the sys-
tem stops recording and disconnects the call.
• If the memory on the system becomes full during a mes-
sage, the system stops recording and disconnects the call.
• If the caller’s voice is very soft, the system may stop
recording and disconnect the call.
The messages
on the system
are very difficult
to hear. • Press VOLUME on the telephone base to adjust the
speaker volume.
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